Elevating Information & Referral Software to Transform Community Health - GridSocial
Information & Referral software plays a vital role in connecting individuals and families to the support they need — from housing assistance and food security programs to mental health resources and crisis services. As social determinants of health (SDOH) continue to shape community outcomes and drive funding priorities, organizations require solutions that go beyond merely cataloging resources. They need technology that enables actual impact, supports whole-person care, and delivers measurable outcomes.
GridSocial is a comprehensive Information & Referral software solution designed to help organizations modernize their referral workflows, improve operational efficiency, and deliver meaningful community impact. With advanced capabilities such as closed-loop tracking, SDOH integration, and real-time analytics, GridSocial empowers organizations to move beyond traditional approaches and transform how they connect people to essential services.
Build stronger, more efficient referral workflows
Outdated referral processes are often fragmented and manual, resulting in lost connections, inefficient follow-up, and missed opportunities to support individuals effectively. GridSocial addresses these challenges with a modern, digital-first approach that streamlines every step of the referral journey.
Through a centralized platform, staff can log inquiries, conduct comprehensive needs assessments, verify eligibility, and generate referrals all from a single, intuitive dashboard. By consolidating information and eliminating silos, GridSocial enables teams to work more efficiently, reduce administrative burdens, and ensure that no individual is overlooked.
Enable closed-loop tracking for actual impact
A significant limitation of many traditional referral systems is the lack of visibility into what happens after a referral is sent. Did the individual access the service? Was their need addressed? Without answers to these questions, organizations miss critical insights and struggle to measure their actual community impact.
GridSocial's closed-loop tracking ensures every referral is followed from initiation to completion. Staff can monitor referral outcomes in real time, confirm service delivery, and provide feedback to partners. This transparency strengthens accountability, improves service quality, and builds trust among community stakeholders.
By tracking every outcome, organizations can also identify service gaps, prioritize future investments, and continuously refine their approaches to meet evolving community needs.
Empower your team with shared, real-time data
GridSocial's unified platform enables staff and partners to work from a shared database that is always up-to-date and accurate. Accurate resource directories reduce duplication and confusion, while real-time data ensures every decision is informed and current.
From frontline support teams to leadership, everyone has access to the information they need to serve individuals more effectively. Staff can see referral histories, update case notes, and collaborate across programs, creating a more coordinated and person-centered approach.
Expand access with self-service options
Modern communities expect accessible, user-friendly support, and GridSocial delivers on this expectation. The platform enables organizations to transform provider data into searchable, public-facing directories, self-service websites, and mobile applications.
This means individuals can independently find and connect with services, even outside of regular business hours or during emergencies. Whether they need housing resources, financial assistance, or behavioral health support, they can quickly access verified, up-to-date information at their fingertips.
Self-service options not only expand reach but also empower individuals to take a more active role in their care journey.
Integrate SDOH assessments into every referral
Addressing SDOH is no longer optional — it is a core strategy for improving health outcomes and advancing equity. GridSocial integrates social needs assessments directly into the referral workflow, enabling organizations to screen for issues such as housing instability, food insecurity, transportation barriers, and other social needs.
When these needs are identified early, organizations can coordinate additional support and ensure individuals receive comprehensive, holistic care. By addressing these upstream factors, communities experience improved health outcomes, reduced utilization of emergency services, and greater long-term stability.
This proactive approach aligns with value-based care initiatives and demonstrates a commitment to health equity and community well-being.
Turn data into strategic insights
Data is only valuable when it drives action. GridSocial's advanced reporting and analytics tools transform raw data into actionable insights that support strategic decision-making.
Organizations can track key metrics, including referral volume, service outcomes, partner performance, and unmet needs. Customizable dashboards help leaders monitor trends, demonstrate impact to funders, and advocate for policy or program changes.
Clear, visual reporting makes it easier to share successes with board members, community stakeholders, and grant-making organizations, strengthening credibility and supporting continued funding.
Strengthen partnerships and foster collaboration
GridSocial enables secure, compliant data sharing across healthcare providers, social service organizations, and government agencies. By working from a single source of truth, partners can coordinate care more effectively, reduce duplication, and respond quickly to community needs.
This connected approach builds stronger networks and ensures individuals receive timely, integrated support. As communities work to address complex challenges, such as housing crises, food insecurity, and behavioral health gaps, these collaborative partnerships are essential for achieving meaningful results.
Flexible, scalable, and future-ready
Every community is unique, and GridSocial is built to adapt. Whether supporting a single-site program or an extensive, multi-site network, the platform provides the flexibility and scalability necessary to grow without compromising control or consistency.
Organizations can customize workflows, set automation rules, and configure partner communication protocols to align with their specific operational needs. Built-in flexibility enables teams to adapt to new challenges, scale services quickly, and continue delivering high-quality support as demands evolve.
Drive community-centered leadership
GridSocial empowers organizations to do more than manage resources — it positions them as leaders in community transformation. By combining operational efficiency with compassionate, person-centered service, organizations can redefine their role from service coordinators to true community health champions.
With tools for performance oversight, outcome monitoring, and community engagement, leaders gain the confidence and data they need to guide strategic growth, inspire staff, and advocate for positive change at the local and regional levels.
Why choose GridSocial for Information & Referral?
- Comprehensive intake and needs assessments to understand and address each individual's situation.
- Closed-loop referral tracking to ensure follow-through and measure actual impact.
- Centralized resource directories that remain accurate and up-to-date across all partners.
- Public self-service options that expand reach and improve accessibility.
- Robust analytics and visual reporting for data-driven decision-making and funding advocacy.
- Secure, flexible integrations to support seamless collaboration across sectors.
- Scalable and configurable workflows to adapt to evolving community needs.
Build a stronger, healthier community with GridSocial
Choosing the correct Information & Referral software isn't just about technology — it's about transforming how your organization serves people, builds partnerships, and leads community change.
With GridSocial, you can modernize operations, strengthen collaboration, and deliver measurable outcomes that improve lives and support long-term community health.
Frequently Asked Questions (FAQs)
GridSocial is a next-generation Information and Referral Software developed by SocialRoots.ai. It helps healthcare providers and social service agencies coordinate referrals, track outcomes, and address Social Determinants of Health (SDoH) to improve overall community well-being.
GridSocial acts as a closed-loop referral platform by tracking each referral from start to completion. It confirms service delivery, supports real-time status updates, and enables organizations to improve accountability and care coordination.
Healthcare systems, community health centers, nonprofits, and social service organizations can benefit from GridSocial’s Information and Referral Software to modernize workflows, reduce manual processes, and enhance community service delivery.
Yes, GridSocial fully integrates SDoH screening into its referral workflows. It helps identify and respond to needs such as housing, food, transportation, and employment to provide whole-person, equity-driven care.
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Equip your organization with GridSocial — the solution built for impact, equity, and stronger communities.
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