GridSocial - The Closed-Loop Referral and Request System Built for Community Impact
Every community request deserves a clear path to resolution — GridSocial makes that possible.
When communities face rising needs, outdated coordination tools fall short. GridSocial by SocialRoots.ai is a modern, purpose-built, Closed-Loop Referral and Request System that helps you manage, route, and resolve community requests with clarity and speed.
Whether you're a community-based organization, nonprofit, social service provider, or community health clinic, GridSocial gives you a single platform to intake, prioritize, match, and follow through on every request until it's closed.
Why You Need a Closed-Loop Referral and Request System
Referrals are only effective when they result in genuine support. Many systems stop sending a request. But what happens next? Did the client get help? Was the need resolved? With GridSocial, you know.
A closed-loop system ensures that referrals don't just disappear into the network—they are monitored, fulfilled, and completed with feedback. That's how you build trust, accountability, and stronger outcomes across your care ecosystem.
Start with socialroots.aiBuilt for Real-World Coordination
GridSocial understands the complexity of community care. Our platform is designed to reduce manual work, increase visibility, and strengthen collaboration across your referral network.
Centralized Intake
All incoming requests from clients, partners, clinics, and digital forms are consolidated in a single, unified dashboard. No more scattered spreadsheets or missed emails. GridSocial helps your team start every response from the same place, with full context.
Request Categorization and Prioritization
Time matters. GridSocial lets you tag and rank requests by type, urgency, or eligibility. Your team can triage quickly and respond with focus, whether it's food, housing, transportation, or mental health.
Referral Network Database
Say goodbye to outdated partner lists. GridSocial maintains a living database of your trusted community partners. Easily search, connect, and refer to organizations that are ready and available to help.
Automated Matching and Routing
Matching the exemplary service to the right need shouldn't take hours. Our system automates the routing process, utilizing intelligent logic to connect requests to the most suitable provider within your network. That means fewer delays and better results for the people you serve.
Reporting and Analytics
Know what's working and where support is falling short. GridSocial gives real-time insights into referral completion rates, request types, partner responsiveness, and service gaps. Use this data to improve care delivery, apply for grants, and report outcomes to stakeholders.
Close the Loop Every Time
The biggest challenge in social care is follow-through. Referrals may be sent, but were they received? Acted upon? Resolved?
GridSocial ensures you're never left guessing. With real-time status updates, completion tracking, and two-way communication between partners, your team can close the loop confidently and consistently.
What Sets GridSocial Apart
GridSocial isn't just another community referral tool. It's a Closed-Loop Referral and Request System that prioritizes transparency, speed, and impact. Here's what makes it different :
Designed with input from real nonprofits and health service providers.
Minimal training required. Your team will be up and running fast.
Whether serving one neighborhood or coordinating across a region, GridSocial scales with your mission.
Every feature is designed to reduce time to service and improve outcomes for the individuals behind each request.
Real Impact Starts with the Right Tools
A disconnected referral system leads to gaps, delays, and missed opportunities. GridSocial changes that. With centralized tools and intelligent automation, your team can do more with less—and do it better.
Organizations that use GridSocial report:
Make the Decision That Moves Your Mission Forward
Your organization exists to meet needs and strengthen the communities it serves. However, without the right system in place, manual tasks, lost referrals, and a lack of visibility can easily hinder those efforts.
GridSocial provides the infrastructure to manage requests and referrals effectively—it is a closed-loop, data-driven, and collaborative platform.
Choose GridSocial by SocialRoots.ai
If you're looking for a Closed-Loop Referral and Request System that supports every step of your coordination journey, from intake to outcome, GridSocial is ready.
Book a demo today to see how GridSocial can help your team stay organized, improve response times, and create stronger community outcomes.
