The Platform Designed to Meet Real Community Needs

GridSocial by SocialRoots.ai is a purpose-built Social Referral and Request Platform explicitly designed for Community-Based Organizations (CBOs), Nonprofits, Social Service Agencies, and Community Health Centers. Built to close service gaps, streamline collaboration, and ensure every community request gets the correct response, GridSocial combines powerful automation with human-centered design.

If you are looking for a centralized, outcome-driven way to manage social requests and referrals, GridSocial is the Social Referral and Request Platform your organization needs.

What Makes GridSocial Different?

Most organizations still rely on spreadsheets, phone calls, or manual referrals that often go unanswered. GridSocial eliminates these inefficiencies through an integrated digital system that ensures closed-loop management of every social referral and support request.

Whether your clients need housing assistance, mental health services, food support, or transportation, GridSocial matches requests with the right service providers and keeps everyone informed until the need is resolved.

Unlike generic tools, GridSocial is a fully dedicated Social Referral and Request Platform that brings social care coordination into the digital era.

Core Features that Drive Impact

Key Features

Centralized Intake Hub

GridSocial offers a centralized digital intake point where organizations can receive, log, and triage social requests in one unified interface. This avoids fragmented data and redundant processes, ensuring that no request is overlooked.

Unified intake forms for all request types

Visibility across teams and partner agencies

Streamlined data capture and categorization

Request Categorization and Prioritization

Once a request is submitted, GridSocial automatically categorizes and prioritizes it based on urgency, service type, and individual needs. This ensures that the most time-sensitive issues are addressed promptly while maintaining quality support across the board.

Automated tagging by issue type (housing, food, mental health, etc.)

Flags for urgent or critical needs

Custom routing logic based on organizational protocols

Closed-Loop Social Referral Management

GridSocial is not just about generating referrals; it ensures they lead to action. The platform tracks the status of every referral from creation to resolution, creating a closed-loop system that brings accountability and transparency to community care.

Two-way communication between the referring and receiving organizations

Real-time status updates and follow-ups

Closure confirmation and outcome documentation

Referral Network Database

GridSocial maintains a robust, searchable database of verified service providers, making it easy to connect requests with the right partners.

Built-in profiles for each community partner

Real-time availability and eligibility criteria

Geographic and service-type filters

Automated Matching and Routing

GridSocial's intelligent matching engine automatically routes requests to the most appropriate provider based on location, availability, service scope, and urgency.

Reduced manual work

Faster turnaround time

Fewer missed or delayed referrals

Reporting and Analytics

With built-in analytics, organizations can measure referral outcomes, track response times, and identify service gaps or performance bottlenecks. These insights enable better decision-making and continuous improvement.

Customizable dashboards and data views

Outcome tracking and service fulfillment rates

Impact metrics to support funding and grants

Who It's For

GridSocial is ideal for :

Community-Based Organizations managing diverse community needs

Nonprofits coordinating across multiple programs or sites

Community Health Centers (CHCs) need to connect clinical care with social services

Local Government Agencies running coordinated entry and wraparound programs

Social Service Organizations handling large volumes of support requests

Suppose your organization is responsible for helping individuals navigate community resources and social care. In that case, GridSocial, as a reliable social referral and request platform, will strengthen your referral workflows, reporting, and outcomes.

Why GridSocial is the Right Choice

GridSocial was built from the ground up for community-focused organizations. Unlike traditional case management or healthcare systems, which require heavy customization, GridSocial is ready to support social and community health coordination out of the box.

Contact for Demo

Built for Social Impact

GridSocial helps your team do what it does best: serve the community. By automating routine tasks, enabling efficient collaboration, and ensuring no one is lost in the system, GridSocial elevates organizational capacity and client outcomes.

Life changes when referrals are followed through, and requests are resolved quickly. GridSocial provides the infrastructure to make that possible.

Take the Next Step

If you are looking for a digital platform to:

Manage increasing community requests
Close service gaps with accuracy
Create stronger referral networks
Deliver measurable social impact

GridSocial by SocialRoots.ai is the Social Referral and Request Platform you've been waiting to implement.

Visit SocialRoots.ai to schedule a demo or connect with our team.

The Social Referral and Request Platform GridSocial by SocialRoots.ai