A Single Referral, A Life Transformed: How GridSocial Drives Better Results for Families and Communities
Katherine, a 29-year-old single mother in Sacramento, visited her community health center for a routine check-up. While her medical needs were addressed, deeper challenges were quietly affecting her health and stability.
Childcare costs were threatening her ability to keep her job. A pending utility shutoff added financial strain. Like many patients, Katherine hadn’t raised these concerns—until a standardized social needs screening surfaced them.
This time, the clinic was equipped to act.
Using GridSocial’s Closed-Loop Referral System, the care team initiated a multi-service referral for both childcare support and utility assistance. Built-in forms captured essential details securely, and a consent acknowledgement was recorded automatically upon submission.
Once created, the referrals were routed through GridSocial to active, trusted community partners, with real-time status visibility for the care team. Each step from referral submission to partner response was tracked within a single system, ensuring accountability and follow-through.
There were no manual phone calls, no disconnected tools, and no uncertainty about next steps.
For Katherine, this meant timely access to support that helped stabilize her situation.
For the clinic, it demonstrated how closed-loop referrals can move beyond identification of needs to confirm action supporting both health outcomes and care continuity.
With GridSocial, care extends beyond the clinic—building stronger connections, simplifying support, and giving every person the chance to thrive.
Consider the difference it could make for those you serve.
Connecting a Family to Local Food Assistance Through the Health System
During a routine pediatric visit at a community clinic in Illinois, a nurse practitioner spoke with Mrs. Davis, a mother of three. As the conversation progressed, the nurse learned the family was experiencing food insecurity. Mrs. Davis shared that she often skipped meals so her children could eat.
Recognizing the urgency, the nurse practitioner opened GridSocial’s Closed-Loop Referral System within the clinic’s secure workflow and created a new referral, selecting Food Assistance from the standardized service list.
The referral form captured key information, including:
- Household size
- Address
- Preferred language
Additional context was added to the notes highlighting transportation challenges and the presence of young children in the home. Once submitted, the referral was routed to an available, trusted food assistance partner within the GridSocial network.
The partner received the referral in real time and updated the referral status directly in the system. These updates were visible to the clinic, ensuring the referral did not stall or go unresolved.
All actions, notes, and status changes were automatically recorded in the case history providing a complete audit trail and supporting follow-up when needed.
For Mrs. Davis and her children, this meant faster access to essential food support.
For the clinic, it ensured every referral was tracked, monitored, and closed, not just sent.
Unlock a smarter way to serve—GridSocial brings organizations together, making referrals seamless and support immediate.