Social Care Coordination Software for Referral Management

Purpose-built for coordinated community response

When residents, families, or providers reach out for help, social care teams must act fast. GridSocial, by SocialRoots.ai, gives agencies a unified platform to intake, route, and resolve every social service request with visibility and accountability from first contact to outcome.

Built for community-facing care, GridSocial transforms manual coordination into measurable, efficient, and equitable service delivery.

How It Works: From Request to Resolution

GridSocial manages the whole journey of a social referral, not just the handoff.

Request Intake

Capture requests from web forms, phone calls, clinics, or partner organizations.

Each request is categorized by service type (housing, food, behavioral health, etc.) and urgency.

Routing & Assignment

The system recommends suitable service partners based on availability, geography, and eligibility.

Teams can review and approve routing manually for accuracy.

Collaboration & Updates

Partners receive secure notifications, update status, and exchange case notes in real time.

The requesting agency can view progress and ensure accountability.

Outcome Tracking

Completion is verified by both the partner and the referring agency.

Status reports, turnaround times, and outcomes are automatically logged.

Analytics & Insights

Measure resolution rates, average response time, and unmet needs, all visible through dynamic dashboards.

Why Social Care Teams Choose GridSocial

Unlike generic referral tools, GridSocial Closed-Loop Referral Management Software is tailored to the workflows of social coordination programs.

It supports both community and healthcare-aligned networks, ensuring every referral is connected, traceable, and outcome-driven.

Purpose-Built Capabilities

Multi-agency Request Management – Manage housing, food, behavioral health, and transportation needs in one system.

Service Mapping – Maintain a dynamic, searchable database of partners and community resources.

Eligibility Screening Tools – Quickly match requests to programs that meet eligibility and capacity requirements.

Cross-Sector Collaboration – Coordinate securely across public health, housing, and social support partners.

Outcome Verification – Capture completion feedback from both the client and the partner, and close the loop with evidence.

Data Insights – Identify recurring needs, track response trends, and support grant or compliance reporting.

Use Case: Coordinating Support Across Agencies

Scenario:

A care navigator at a city social service department receives a request for housing assistance from a resident recently discharged from a hospital.

The request has been logged in GridSocial and tagged as "urgent – housing.

The system automatically suggests nearby housing programs with open capacity.

The navigator reviews options and refers to the most suitable provider.

The housing partner updates the case status to "in progress" and flags that food support is needed.

GridSocial notifies a local food access partner within the same platform.

Both cases were successfully closed, tracked, timestamped, and verified, with outcome notes.

No duplicate calls, no missed handoffs, no unclear status. That's the closed-loop difference in social care coordination.

Results That Matter

GridSocial helps social care teams:

Reduce referral turnaround time by up to 60%

Improve resolution tracking across multi-agency networks.

Strengthen data transparency for funding and compliance.

Build public trust through faster, more accountable service delivery.

Ready to Modernize Your Social Care Coordination?

Deliver connected, efficient, and transparent care for every request that enters your system.

See how GridSocial helps social care teams respond faster, collaborate smarter, and measure what matters.

Book a demo at www.socialroots.ai

Social Care Coordination Software for Requests and Referrals – GridSocial