This Privacy Policy explains how SocialRoots collects, stores, uses, and shares Personal Information in connection with your interactions our website and service (together, the "Service"). "Personal Information" means any information that identifies or can be used to identify an individual directly or indirectly.
1. Information You Provide
1. Registration Information :
Authorized representatives of our Customers and their organizational partners provide us with certain information when they register for the Service, such as name, mailing address, email address, and telephone number.
2. Account Information :
Customer representatives and representatives of their organizational partners must create accounts to use the Service. Customer's patients, clients, or end users must also create accounts to use the Service. We collect all information anyone provides in connection with an account. This information may include data such as name, mailing address, email address, and telephone number.
3. Information from Customers :
Our Customers and their organizational partners use the Service to store information related to their interactions with and provision of services about their patients, clients, or end users. We receive any Personal Information a Customer supplies about you such as your name, email address, mailing address, telephone number, birthdate, social information, appointment details, products and services provide to you, insurance and guarantor information, and/or payment and billing information (collectively, "Customer Data"). Customer Data is owned and controlled by our Customers.
4. Payment Information :
If Customers or their representatives provide payment information through Service, we will receive that information and share it with our payment processors to accept payment for the Service.
5. Communications and Feedback :
If you contact SocialRoots's customer support or communicate with us in any other way, we may retain the information you provide to resolve your question and/or communicate with you. Similarly, we will retain any feedback you provide to us.
2. Information We Collect When You Use the Service
1. Device Information :
We may receive information about the device and software you use to access the Service, including Internet protocol ("IP") address, web browser type, operating system version, and unique device identifiers.
2. Usage Information :
To help us understand how you use the Service and to help us improve it, when you use the Service, we may automatically receive information about your interactions with the Service, like log files, performance logs, diagnostic reports, the pages or other content you view, the searches you conduct, pages you request, the websites you visited before using the Service, and the dates, times, and durations of your visits.
3. Location Information :
When you use the Service, we may infer the general physical location of your device and the geographic regions users come from. For example, your IP address may indicate your general geographic region.
4. Personal Information from Cookies and Other Tracking Technologies :
We and third-party partners collect information about your activities on the Service using cookies, pixel tags, SDKs, or other tracking technologies. Our third-party partners, such as analytics and security partners, may also use these technologies to collect information about your online activities over time and across different services.
Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Cookies can also be used for functionality management, enabling us to make a user's visit more efficient by, for example, remembering language preferences, passwords and log-in details. We may also use pixel tags and web beacons on the Service. These are tiny graphic images placed on web pages or in our emails that allow us to determine whether you have performed a specific action. Below is an overview of the types of cookies we and third parties may use to collect information.
Strictly necessary cookies : Some cookies are strictly necessary to make the Services available to you. We cannot provide you with the Service without this type of cookies. We use this information to provide you with the Service, prevent misuse, and ensure the Service are working properly. We use the following necessary Cookies:
| Cookie Name | Provider Name | Purpose | Expiry |
|---|---|---|---|
| __stripe_mid | Stripe | Set for fraud prevention purposes and helps assess the risk associated with an attempted transaction. | 1 year |
| __stripe_sid | Stripe | Set for fraud prevention purposes and helps assess the risk associated with an attempted transaction. | 30 minutes |
3. Information from Third Parties
1. Information from Partners :
Our Customers may use the Service to provide and receive Customer Data from their partner organizations. In such cases, we may receive information about you from our Customer's partners.
How We Use Information We Collect
We use the Personal Information we collect to:
Please note that we collect and process Customer Data solely on behalf of our Customers and do not use it except as authorized and required by our Customers. Customer Data is subject to the respective Customer's privacy policies and security measures.
How We Share Information
We may disclose Personal Information we collect from or about you as described below or otherwise disclosed to you at the time of collection.
1. Customers and their Partners : We collect and process your Personal Information solely on behalf of our Customers. We share your Personal Information with the Customer with whom you have a relationship to provide the Service. We may also share your information with the relevant Customer's organization partners, if instructed by the Customer.
2. Vendors and Service Providers : We may disclose information we receive with contractors, vendors, and service providers retained in connection with the provision of the Service.
3. Analytics Partners : We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google's practices by going to their privacy policies page.
4. As Required by Law and Similar Disclosures : We may access, preserve, and disclose Personal Information about you if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others' rights, property, or safety.
5. Merger, Sale, or Other Asset Transfers : We may disclose and transfer your Personal Information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our business or assets. The use of your Personal Information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
6. Consent : We may also disclose your Personal Information with your permission.
General Information
1. Security : We make reasonable efforts to protect your Personal Information by using technical and organizational safeguards designed to improve the security of the Personal Information we maintain. However, because no electronic transmission or storage of Personal Information can be entirely secure, we can make no guarantees as to the security or privacy of your Personal Information. Customers are responsible for the privacy and security of their Customer Data that is maintained and processed via the Service. Customers are also responsible for compliance with applicable data protection laws that may apply to the collection, processing and disclosure of Personal Information through the Service, including any legally required notifications.
2. Third Parties : Our Service may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any Personal Information you disclose to these third parties. We are not responsible for the privacy practices or the content of such sites. We encourage you to read their privacy policies before providing any Personal Information to them.
3. Retention of Data : We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the specific retention period, we take into account various criteria, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and the statute of limitations. Customer Data is retained, stored, and deleted according to our agreements with our Subscribers.
4. Do Not Track : There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
5. Changes to this Policy : This Privacy Policy may be revised from time to time. We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective as of the last updated date. If we materially change the ways in which we use or share Personal Information previously collected from you through the Service, we will attempt to notify you of the changes through the Service, by email, or other means.
6. Questions and Concerns : If you have any questions, comments, or concerns about our processing activities, please email us at : connect@socialroots.ai, or write to us at : 228 Hamilton Ave, Palo Alto, CA 94301, United States.