Community Request and Referrals Management Software
Manage requests and referrals effortlessly from one platform—track progress, stay connected with partners, and respond effectively.
Empower your team with smart, efficient request intake that drives faster action.
Collect community service requests through digital forms, calls, or walk-ins—standardize data collection to close gaps and speed up service delivery.
Reliable referral routing that connects people to services faster.
Efficiently route requests to the right services by category, eligibility, location, and urgency—eliminating bottlenecks and speeding up care.
Track referral status, service delivery, and outcomes with ease—close the loop and keep a full record of each client’s journey.
Build streamlined workflows tailored to your services with drag-and-drop templates for requests, referrals, follow-ups, and assessments—no coding needed.
Coordinate seamlessly across departments and external partners with secure data sharing, encrypted case notes, and real-time tracking of joint efforts to better serve individuals and families.
Get real-time insights with sleek dashboards and exportable reports—monitor response times, referral success, resource usage, and customer feedback to stay ahead and deliver smarter care.
Instead of navigating complex systems or repeating their story multiple times, clients can have their diverse needs—such as housing, healthcare, food assistance, or mental health support—addressed efficiently through a streamlined process. This approach enhances coordination, reduces delays, and ensures that no need goes unnoticed, ultimately delivering a more dignified and effective service experience.
Prioritize what matters most—our software lets you sort requests by urgency and need, so high-priority cases get the attention they deserve, fast.
Find the right support faster with an AI-powered, searchable directory of partner organizations—featuring real-time updates on services, eligibility, and availability, all tailored for nonprofit needs.
A full-scale, secure case management system that tracks every case from start to finish—complete with a unique case ID, detailed communication history with partners and clients, and built-in tools that drive continuous improvement and accountability.
Our intelligent routing system matches each request to the right team or service based on support type, using your organization’s criteria to automate the process—boosting efficiency and ensuring every referral gets where it needs to go, fast and accurately.
Leverage intuitive, real-time dashboards and customizable reports to monitor key metrics, identify trends, and drive smart decision-making. GridSocial also delivers predictive insights, empowering your nonprofit to plan ahead with clarity and confidence.
Fully set up by our team to get you up and running with ease.
Community members or staff submit a new request via web forms, phone, or walk-ins.
The system matches each request to the most relevant service or provider based on need and eligibility.
Staff collaborate internally or with external partners to initiate referrals and schedule services.
Every request is monitored through completion, with automated reminders for follow-ups and updates.
Real-time dashboards track resolution status, referral success, and client feedback.
Use built-in analytics to identify trends, address gaps, and enhance service delivery over time.
Real-time routing and tracking features streamline the request process, helping to reduce response times and resolve requests more efficiently.
Fostering collaboration, ensuring requests are fulfilled through trusted referrals, capturing valuable feedback, and securing every interaction with built-in data protection and privacy controls.
Automated tracking and real-time notifications accelerate connections to the right resources—improving referral success rates and delivering faster support to community members.
Ready to bring these powerful results to your community?
Start now and experience the impact!
